1. Introduction

Welcome to Travea. These Terms of Service (“Terms”) govern your use of our online shop, Travea, where we offer a variety of pet-related goods. By accessing or using our website and services, you agree to comply with and be bound by these Terms.

2. Acceptance of Terms

By making a purchase on Travea, you agree to these Terms. If you do not agree, please do not use our services.

3. Modification of Terms

Travea reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Modified” date. It is your responsibility to review these Terms periodically. Continued use of our services following any changes constitutes your acceptance of the new Terms.

4. User Accounts

While you are not required to create an account to make a purchase, you are responsible for ensuring that all information you provide during the purchase process is accurate and up to date. If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Travea is not liable for any loss or damage arising from your failure to protect your account information.

5. Product Information

Travea strives to provide accurate descriptions of all pet-related products offered. However, we do not warrant that the product descriptions or other content on our site are accurate, complete, reliable, current, or error-free. If a product offered by Travea is not as described, your sole remedy is to return it in unused condition.

6. Pricing and Payment

All prices displayed on Travea are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payments are processed securely through third-party payment providers, including credit cards, PayPal, Apple Pay, Google Pay, and other methods supported by Stripe. You agree to pay all charges incurred in connection with your purchase, including applicable taxes and shipping fees.

7. Order Processing and Shipping

Once you place an order, we will process and ship it according to the shipping method you selected. You will receive email notifications at every stage of the order process, including order confirmation, processing, and shipment. For details on shipping times and handling, please refer to our Shipping Policy.

8. Returns and Refunds

For information regarding returns and refunds, please refer to our Refund Policy.

9. User Conduct

By using Travea, you agree to conduct yourself in a lawful and respectful manner. You are prohibited from engaging in activities such as:

• Posting or transmitting any content that is unlawful, harmful, defamatory, or otherwise objectionable.
• Attempting to gain unauthorized access to our systems or other users’ accounts.
• Engaging in fraudulent activities, including misrepresenting your identity or payment information.
• Distributing viruses, malware, or any other harmful software through our website.

Any violation of these rules may result in termination of your access to our services and potential legal action.

10. Intellectual Property

All content on Travea, including but not limited to text, graphics, logos, images, and software, is the property of Travea and is protected by international copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without express written permission from Travea.

11. Limitation of Liability

Travea is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages. Our liability to you for any cause of action is limited to the amount paid by you for the product or service in question.

12. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal information.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Germany.

14. Termination

Travea reserves the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business. Upon termination, all provisions of these Terms that by their nature should survive will remain in effect.

15. Contact Information

If you have any questions about these Terms, please contact us at info@travea.shop.