At Travea, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below.

1. Eligibility for Refunds

• Products: We offer refunds on all products listed in our shop https://www.travea.shop.
• Condition: To be eligible for a refund, items must be unused and in the same condition that you received them, including the original packaging.
• Proof of Purchase: An order confirmation number is required to process any refunds.

2. Time Frame

You have 90 days from the date of purchase to request a refund.

3. Refund Process

• Initiating a Refund: To start a refund, please contact us through our contact form or email us at info@travea.shop. Once we receive your request, we will provide you with detailed instructions on how to return your item.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.

4. Shipping Costs

• Return Shipping: The customer is responsible for paying the shipping costs for returning items. Original shipping costs are refundable.

5. International Returns

We accept returns from international customers under the same conditions. The customer will be responsible for any return shipping fees.

6. Contact Information

For any questions regarding our refund policy or to initiate a return, please reach out to us at info@travea.shop.